FAQ

Frequently Asked Questions

How is Alt_ChiangMai/PingRiver different from a hotel or a hostel?

It’s a living and working space designed specifically for remote workers, independent entrepreneurs and digital nomads
It’s a place where you can meet interesting people around the world and share your experiences
It’s a springboard to get settled in Chiang Mai or learn how to create a business.

Is there parking?

Yes, parking is available on a first come, first served basis.

Can I smoke in Alt_Coliving spaces?

While smoking is not permitted within the coworking or coliving spaces, there is an area at the front of the building that can be used.

How do I get to Alt_Chiangmai from the airport?

We are conveniently located beside the West Gate (Suan Dok Gate) of the Old City, a 6-minute drive from the Arrivals terminal.
You can easily get a Taxi or Songthaew (shared vehicle) as you exit the terminal building. However, if you wish to use a Taxi app, such as Thailand’s most popular one, Grab, you will need to walk outside the airport carpark to the main road. These types of taxis are not permitted to do pickups within the airport grounds.
You can find Alt_ChiangMai’s exact location on Google Maps here.

How do I get to Alt_PingRiver from the airport?

We are conveniently located next to the Ping River in an alley between the Iron Bridge and Narawat Bridge , a 12-minute drive from the Arrivals terminal.
You can easily get a Taxi as you exit the terminal building. However, if you wish to use a Taxi app, such as Thailand’s most popular one, Grab, you will need to walk outside the airport carpark to the main road. These types of taxis are not permitted to do pickups within the airport grounds.
You can find Alt_ChiangMai’s exact location on Google Maps https://maps.app.goo.gl/JPpsoTceGnpMN1Au6

How fast is your wifi internet speed?

We use the fastest packages available in our locations, and use two separate companies to ensure reliably fast speeds, no matter your requirements.

Can you provide me with an invoice for my company?

Yes, we can provide you with an invoice. Just let us know in advance so we can prepare it for you. Otherwise we provide standard receipts for all purchases at Alt_ChiangMai or Alt_PingRiver, whichever location you choose.

Where can I send corporate enquiries?

Feel free to contact us at connect@altcoliving.com. We look forward to hearing from you.

Booking & Payment

Why is coliving minimum stay set at 6 nights?

Community is a big part of life at Alt_ coliving & coworking, so in order to nurture this, we prefer to have members with us for a longer period.

Can I rent a room on a monthly basis?

Definitely! We love having people with us for longer periods, as this adds so much to the sense of community, and helps members create lasting connections with each other.

Can I make a group booking?

We would love that! We have 27 rooms here, many containing queen-size beds for couples. You can contact us at connect@altcoliving.com so we can assist you.

If we are a couple staying in one room, does the price include coworking for both of us?

During the booking process you will have the opportunity to select 1 or 2 people for the room. The prices will adjust to reflect your decision, and coworking membership (and all other benefits) will be included for all.

Coliving

Do you have an extra person charge?

Yes, we have an extra person. Please email to us for the details.

If I arrive early can I leave my bags at Alt_Chiangmai?

Yes, we have a secure room to store your luggage until it is time to check-in.

Do you offer airport pickup?

Since we are located so close to the airport, and transport is so quick and easy, we do not currently offer a pickup service. However, if you need advice on how to get to us, we have provided full details in the ‘General Info’ section above.

What time is check-in / check-out? ( 2pm / 12 noon )

We have a standard 2pm check-in, and 12pm check-out.

Who lives in Alt_ChiangMai/PingRiver?

We have remote workers from many different backgrounds staying with us, but the one thing they have in common is a love of community and an appreciation of the ‘home away from home’ environment that Alt_ coliving and coworking’s spaces and our members provide.

What does a coliving membership include?

As well as a beautifully appointed room and a variety of workspaces, you also have access to our communal spaces. Kick back in the evening with the other residents and watch Netflix and play video games, or cook a meal together.

During the day, you can participate in activities and events, and really make the most out of being part of our vibrant community. Membership also includes discounts at our cafe, so you can fuel that productivity.

Do I need to pay a security deposit?

No, you will only need to prepay for your booking and that’s it!

Is it possible to get to know the residents before I move in?

This is a great idea! You can join our Signal group prior to arrival, introduce yourself to the current residents, and make connections before you arrive. This is what coliving life at Alt_ is all about.

Is Alt_ChiangMai/PingRiver pet friendly?

As much as we love our furry friends, we do need to keep other members’ allergies/phobias into consideration, as well as the cleanliness of the space. Therefore we do not allow pets in the Coliving or Coworking areas.

Can I host parties/events in Alt_Coliving spaces during my stay?

We love events and social gatherings, so please feel free to approach the Community Facilitator with your idea, and if it is something that will benefit the members they will be happy to liaise with you to bring it to life.

Can I invite friends to hang at Alt_ as a member?

The Coliving section is a home away from home for the residents, so we prefer to have only residents in this area. However, if you would like us to make an exception, contact the Community Facilitator first and they will check with the other residents.
For the Coworking section we have Day Passes available to purchase. You can find full details here.

Do you have services and amenities like a hotel such as daily housekeeping, toiletries or breakfast to serve?

Since life at Alt_ coliving and coworking is closer to living at home than in a hotel, our services reflect that.
We provide weekly room cleaning.
There is a large kitchen and dining area for residents to cook their meals together.
In order to remain eco-friendly, we do not provide the small plastic bottles of toiletries found in some hotels. However, we can provide you with a sample of the local organic toiletries on sale at our kiosk. If you enjoy them, you can help us support this local business.

Booking policy & Cancellation

Booking to Check-in 90 days & beyond:

Full payment upon booking confirmation through the booking system.
50% deposit option is available by request.
Remaining 50% to be paid 30 days prior to check-in.
Full refund of the deposit if a cancellation request is made beyond 30 days upon check-in, minus administration cost.
Non-refundable if a cancellation request is made within 30 days upon check-in.

Booking to Check-in within 90 days:

Full payment required upon booking confirmation.
Full refund of the deposit if a cancellation request is made beyond 30 days upon check-in.
Non-refundable if a cancellation request is made within 30 days upon check-in.

Booking to Check-in within 30 days:

Full payment is non-refundable

Co-Working

Is the coworking space 24 hours?

Yes, the Coworking Space is accessible 24/7 for Residents and Coworking Package Members. Those holding Day/Week passes can access the space from 9am – 6pm, Monday to Saturday.

What kitchen facilities are available?

The Office Pantry contains a full size-fridge/freezer, microwave, kettle, water filter, and cupboards to store your food items.

Is there free tea & coffee?

Yes, there are free tea bags and instant coffee for you in the pantry.

Are there lockers available?

Yes. Lockers are included in the cold desk monthly memberships, and are available to rent for all other passes. The reception will be more than happy to help you out with this.

Do I need to book a Phone Booth in advance?

You do not need to book the Phone Booths. If one is empty, it’s yours!

Can I book a meeting room, and what is the cost?

Yes, we have the War Room available for bookings. All details can be found here.

My job requires a lot of concentration; will I be able to focus in the coworking space?

We hear you loud and clear! While we know some love the hum of a busy room, there are those who need peace and quiet. With this in mind we have created a ‘Quiet Zone’ to help you stay focused and productive.

Are there printing services available?

Yes. You can have your Black & White, or Colour printing done at reception for free. For larger quantities, we do have a tip box!

Do you have a monitor I can rent?

Absolutely. You can rent one at reception.

Refund Policy

If a refund is deemed eligible for any of our services, the refund amount will be processed, excluding any fees charged by the credit card or payment platform. Please note that these fees can range between 4% to 5% depending on the payment method used.